To be a trusted coordinating body for Haj operations — recognised for integrity, service excellence and the welfare of pilgrims.
Our mission
To ensure a safe, well-organised and spiritually fulfilling Haj experience by coordinating operations, upholding regulatory compliance, and empowering Hajis through structured training and continuous support.
Our vision
To be the most trusted and effective coordinating body for Haj operations, recognised for integrity, service excellence, and unwavering commitment to the welfare of Haj pilgrims.
Our objectives
To coordinate and control the functioning of Haj operations across all member pilgrimage tour operators (PTOs).
To ensure strict compliance with licensing, regulatory and ethical standards.
To facilitate structured training and orientation programmes so every Haji is confident and informed.
To act as a bridge between authorities, service providers and pilgrims.
To continuously improve service quality, safety and operational efficiency.
Whoever serves a Haji has served Allah. That remains the standard we try to keep.
Code of ethics
Honesty, transparency and accountability in every dealing with Hajis and partners.
Fair treatment of all Hajis — elders, women and first-time pilgrims included.
Compliance with all laws, regulations and official Haj guidelines for the season.
Zero tolerance for malpractice, misrepresentation or exploitation in the name of Haj.
